Returns can be sent back to us - the returns address can be found on the invoice, which is dispatched with your order. Please disclose the reason for returning the item along with details of your order number or account reference. It would be best if you didn't deface the original packaging of any of the products being returned, as this may affect our ability to provide a full refund.
Return of Faulty Goods:
You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 14 days of the shipment. If we are not told of damage within 14 days, we are unable to claim from either the manufacturer or the carrier, and you may be liable.
If a product is faulty, you can return it to Galaxy Bath Ltd for an exchange or a full refund. Returned items are inspected and tested. Please note that should we determine that the product is not faulty, you will receive a refund for that item, but you will be charged any delivery and collection costs we incur.
Return of Non-Faulty Goods:
Galaxy Bath Ltd is determined to go to every length to ensure that you are a happy customer. If, however, the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.
You can cancel your contract before delivery and up to 14 working days after delivery. To do this, please email us or write to us. It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation. We will refund your money, excluding postage charges, within 14 days.
If you cancel after 14 days, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. It is recommended that - for your protection - you should send the products back to Galaxy bath Ltd using recorded delivery, so you have proof of delivery.
Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period, and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.
If you fail to returns the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If you wish to make a return after the fourteen-day cooling-off period, please note that we can not accept returns if
-The products have been used, personalized, or customized in any way.
-The products have been fitted for fault finding purposes. We will deem it to have been used.
Galaxy Bath Ltd
4 Brewery Mews Business Centre